Iman Boutique offer an exchange only policy for semi-stitched dresses for items of the same value or more.
Stitched dresses, sale and dresses sold under promotion are exempt from any refund or exchange.
Semi-stitched outfits should be returned within 7 working days of receiving your order. Please ensure the outfit you are returning is in its original condition and packaging the item bag(s) the item arrived in.
Postage and packaging costs will not be refunded. Please return via recorded delivery as Iman Boutique will not be able to exchange an item if the original order has been misplaced.
When exchanging an item, please ensure you enclose a note with the package stating your name, email address, invoice number and the item you would like to exchange to. Exchanges will take an additional processing timescale to process after receiving the original order. If exchanging, you will be sent an invoice for postage charges. Exchanged items will only be dispatched once the postage fee has been paid.
If for any reason you want to cancel your order, you must keep in mind that cancellation of order will only be accepted within 24 hours of placing an order. After this period of time, we will not be able to cancel your order.